The life insurance industry in Australia has come under close and continuing scrutiny in recent times. Consumer agitation, and perceived irregularities in claims handling, have lead to demands for reform, calls for increased powers to be given to the Regulator, and even calls for a Royal Commission into the Industry.
In managing their contested claims portfolios, life insurers are required to be ahead of developments, fast-acting, and must maintain an overview as to the potential public dimension of the management of the individual claim. Life insurers expect their appointed legal advisers to be acquainted with the product, to have the expertise to assess the strengths and weaknesses of the individual case, and to have formulated an overall strategy for the conduct of the matter.
HWL Ebsworth has one of the most significant life insurance practices in Australia and our partners are recognised as amongst the country’s leading practitioners in life insurance claims.
Our life insurance practice operates on a national basis, working together to provide our clients with continuity of service and consistency across all aspects of our service offering, regardless of the jurisdiction in which claims or instructions may originate.
We are familiar with and act for many of Australia’s leading and most reputable life insurers as well as for a number of Australia’s leading superannuation funds and trustee companies.
Life insurers require legal advisers who have extensive exposure to the life insurance industry, and keep abreast of recent developments – be it case law developments, developments with ASIC and APRA, and involvement with industry bodies such as the FSC and ALUCA.
We have advised on and conducted the defence on behalf of clients as well as their associated trustees and third party trustees, of litigated and non-litigated claims concerning Total Permanent Disability (TPD), Total and Temporary Disablement (TTD), and income continuance policy disputes both in the retail and group life area.
We regularly receive instructions to advise on and defend litigation in response to: