Sylvia Quang
Sylvia assists general and life insurers in the full spectrum of insurance transactions, including policy wording reviews, non-disclosure and misrepresentation, claim and fraud investigations, coverage and indemnity advice and defending litigated claims. She also advises on regulatory and compliance issues.
Sylvia specialises in dispute resolution. In addition to working with insurers, she acts for the National Disability Insurance Agency in the Administrative Appeals Tribunal.
Sylvia has been recognised by clients for providing practical and commercially driven advice and is a regular presenter at industry events.
Experience
Sylvia’s experience includes advising:
- Life insurers on disputes and litigation arising from claims for Total and Permanent Disablement benefits and Income Protection/Salary Continuance cover;
- Property insurers in relation to coverage and claims assessment issues arising from strata, landlord, industrial special risks and business insurance policies;
- Insurers and Corporate insureds in claims alleging physical and/or psychological injury from bullying and harassment, exposure to traumatic incidents, slip and fall and other workplace injuries;
- General insurers on policy wordings, including reviewing terms in the context of the upcoming unfair contract terms regime;
- Various insurers in defending fraudulent claims and in one case, successfully recovering 100% of legal costs incurred by a life insurer; and
- Various insurers in relation to complex claims assessment, internal dispute resolution and AFCA complaints.